“We’re heads down helping affected customers,” Coinkite said in an emailed statement to Bloomberg News on Thursday. They are physical tools unconnected to the internet that generate private codes customers can use to access their crypto. “We’re not in a position to independently confirm total losses or validate the specific figures being reported by third parties,” the company said. It plans to produce a “more formal technical post-mortem…as soon as it is safe to do so.” The company added that it will resume its standard data-blanking practices “as soon as we are legally permitted to do so.”