Some families paid more than €9,000The amounts involved vary between customers, but some families say they paid several thousand euros for their holidays. More than 400 customers join forcesAs complaints mounted, more than 400 people affected by the situation connected through social media. Customers paid before receiving their travel documentsAccording to customers affected by the case, they were expected to pay the full cost of their holidays to the agency. Disneyland dreams become a financial problemDisneyland Paris is among the trips booked by affected families. For the affected customers, the immediate concern is no longer simply whether they will get to Disneyland or take their planned holiday.