A process audit revealed that claimants had to complete 25 separate steps across three non-communicating portals. “So first you had to put it into one portal to ask for permission to get the money. Then once you got it, you had to go to a second portal to actually get your shares back. And then when you got that, you had to go to a third portal in order to get your dividends back. In the six months following the September 2025 reform (October 2025 to March 2026) that number surged to roughly 270-280 lakh shares, more than double any preceding period.