Customer's order not processed despite being 'confirmed', caterer says AI ordering platform in 'testing phase'A catering company has apologised after a customer's online order was not processed as the company's AI ordering platform was still in its testing phase. "Despite submitting my order through the system, I was informed that the order had not been taken," said the Stomper. "The explanation provided was that Bijan Catering requires an invoice to be issued two days in advance for payment. "At the time the order was submitted, our AI ordering platform was still in its testing phase and was not yet fully integrated with our backend ordering and payment systems. The company is expediting the full integration of its AI platform with its ordering and payment systems.