Customer Science has launched Knowledge Quest, an AI-powered knowledge management tool aimed at supporting Australian contact centres by providing access to accurate, real-time information. The Knowledge Quest platform is designed to address persistent challenges in customer service related to data accessibility and accuracy within contact centres. Knowledge Quest seeks to mitigate these issues by automatically generating and updating knowledge content. Knowledge Quest closes this critical gap by actively creating high-quality, brand-aligned knowledge in real time which no other tool on the market currently delivers." It's the missing link between contact centre data and actionable, high-quality knowledge.