Speaking on 2GB, McIntosh called Optus’ failure “an absolute disgraceful” breakdown that cost at least three lives. And every single telecommunications provider needs to guarantee Australians that the very least they can get [is] that Triple Zero service. Carol Bennett, the chief executive of the Australian Communications Consumer Action Network (ACCAN), has demanded the federal government use its powers to appoint an independent technical expert to oversee Optus. “This is clearly not good enough.”Rue said at the press conference that Optus would now implement a compulsory “escalation process” for any reports of Triple Zero failures. “Triple Zero is sacred.