The moment its call centres started receiving calls saying there was an issue with the Triple Zero network, someone senior should have been notified. They are then fined heavily, suffer immense damage to corporate and personal reputations and position if their technology or processes fail. Something similar could be said about the inability of some of our biggest companies’ technology to cope with their employees’ remuneration arrangements. In the future, another layer of vulnerability and dependency will be added as artificial intelligence becomes more embedded in companies’ systems. The Optus experience isn’t unique and probably won’t be the last outage or technology-related crisis within a big Australian organisation.