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5 things airlines get wrong about leisure travelers
['Ashish Bhatia']
ashishb.net
That flight to SFO actually went with three seats vacant since the family of four preferred to fly together on the flight 3 hours later. Airlines usually only inform you about the next flight which usually is 3-4 hours later. It is not that an hour before departure the airlines learned that the flight is overbooked, they probably knew about that many hours or probably days in advance.