‘Soft skills’, also referred to as ‘employability skills’, are those that are completely transferable between industries and occupations. Give examples from your career and personal life which show your ability to adapt, like how you took on tasks outside of your core responsibilities, how you pushed aside routine work to respond to an emerging problem, or how you moved cities to pursue a new career,” said Mr Paye. “Friendliness might seem like more of a character trait than a skill but, in a work environment, it can be learned,” said Mr Paye.