My role is to assist customers in a friendly and efficient manner providing an exceptional standard of customer care. Customers can open a Chat for various reasons, it can go from a Seller trying to integrate PayPal to his website to a regular buyer looking to open a claim on a transaction completed through PayPal. The first step is to clearly understand the customers query by asking questions if needed, then I proceed to analyse that customer’s PayPal account or transaction to have a better view on the situation.