There is no doubt about it, a good manager is critical to the success of any restaurant, whether that’s a café, bar, hotel or independent restaurant. While the tourism industry may have roared back as the pandemic eased, attracting new and former workers to the sector is proving to be an issue for many employers. The fact that two key hospitality roles feature highly in TalentBank searches over the last 12 months speaks volumes about the recruitment challenges within the sector.