And one of the things I talk about in Just Listen is the four levels of talking and the four levels of listening. When you are talking about listening and sort of helping people become better listeners, are you working from sort of one definition? SARAH GREEN: Well, and I think that raises a really interesting point, which is that I think we can all be doing everything we can to listen at all these different levels that you’ve mentioned, but it doesn’t really count unless the other person feels like we’ve heard them.