HEIDI GARDNER: Collaboration in professional service firms was a convenient place to study this because, first of all, people work in teams nearly all the time. SARAH GREEN CARMICHAEL: Given the way that some people in companies can become known as sort of very collaborative contributors, it does seem that sometimes these same people get asked to collaborate over and over again and can easily become overwhelmed or burned out. The benefit of doing a team launch, or a relaunch if you’re partway through, is not only identifying the kinds of expertise that are needed, but figuring out the best ways for people in the team to work together.