Sheryl Sandberg and Adam Grant on Resilience
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HBR IdeaCast
And so counterintuitively, one of the ways people helped, and especially [Facebook CEO] Mark [Zuckerberg], is when I came back and I said, “Oh my God, I made a total fool of myself because I rambled, I cried, I couldn’t remember where anyone worked,” stories I share in the book, Mark said, “You actually made a really good point. But once people come back to work, helping them realize that they can still contribute, not writing them off because they’re sick, not writing them off because their husband died, can be an incredibly important thing to do. And now I learned, we learned there, and I really learned that doing those debriefs and building it into the culture, it feels expected, and then you just become a more learning organization.