Managing Crises in the Short and Long Term
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HBR IdeaCast
ERIC MCNULTY: Well I think what I would be doing now, while I counsel senior executives to do is to just as you have a crisis response team working on things right now, have that, at least two or three people being a crisis future team. ERIC MCNULTY: Well Curt you’ve hit on a really important point because there is a fundamental, visceral difference in crisis that effect people personally and threaten their personal – their health, the health of their families. That’s the company you interact with are the people and if they take care of the people, it shows their head is in the right place and they’re trying to take care of business by taking care of their core asset.