Better Ways to Manage Up and Out
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HBR IdeaCast
NASHATER DEU SOLHEIM: I guess my interest in working with people who are classified as psychopaths, I was really having to use my training and skills in the art of, shall we say, investigative questioning, trying to build rapport and trust. NASHATER DEU SOLHEIM: It’s as simple, I think, as just not being very conscious of the fact that what is going on in your mind is showing up in your body language and people often aren’t really very conscious of the fact that if they are feeling stressed and irritated as they’re about to go into conversation with their boss or with a senior stakeholder that they maybe find intimidating or overwhelming, that those thoughts and anxieties or feelings will show up in their body language, if they’re not conscious about that, and that can then affect the…