COLIN FISHER: Figuring out what it is people need is one of the most important parts of being a helpful boss, the most helpful bosses figure out what people need usually by asking and listening really actively to what they’re being told. A lot of times people would do very simple, almost menial tasks, like ordering people lunch, schedule in conference rooms to allow them to have more time to solve the problem themselves. COLIN FISHER: I mean, the ones we saw where people really didn’t know in the one of the design firms we studied, they called swoop and poops where people would come in and they’d see that there were a bunch of things that needed changing.