Let’s Redefine the Role of Manager
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HBR IdeaCast
And we saw that in Standard Chartered Bank, the way that they’ve put a huge emphasis on both helping managers realize that their role is as a people leader, but also training them and supporting them in some of those incredibly difficult coaching skills that are so fundamental to managing people. You have one set of managers overseeing the work and one manager, one set of managers overseeing the people. So for example, if you’re a leader of work, then your job is to do the scheduling, to make sure you’ve got the right people on the bench to manage the projects, to manage how these projects work together.