Both/and thinking is looking at competing ideas and before making decisions, before coming up with broader solutions, doing a deeper dive to understand each side, and then figure out how these two sides are synergistic, where the wholism is, where there is integration between them before we make a decision, get sucked down one side and miss an entire other side. CURT NICKISCH: You’ve done a lot of work with organizations, but you’ve also applied this to individuals. CURT NICKISCH: What other things can leaders do to create this environment where people embrace the uncertainty, recognize the tension and also try to work through it rather than going to one side or the other of it?