TOM STACKPOLE: But first, we’ll hear from a researcher who can help us understand how to make better choices about matching collaboration tools with our tasks at work and how to know when a technology isn’t working for your team. PAUL LEONARDI: The kinds of questions that I would recommend starting with are first, how many tools do you use to communicate and to work with people on your team? JUAN MARTINEZ: I’ve been on teams where we’ve introduced new solutions and normally you test the solution and you either decide, we hate this, we’re going to get rid of it, or the few people who test it fall in love with it and then everybody has to live with the decision of the few people who tested the solution.