KARTHIK RAMANNA: So in the book, we talk about the various sources of power that managers enjoy, with a view to particularly home in on one type of power, which is this sort of reciprocal relational power that you want to use in a situation like this. And by delegating it down repeatedly, training people really well, aligning people really well, and giving them the freedom to fail, the organization over time, builds the right kind of values to manage in the age of outrage. KARTHIK RAMANNA: So two things have really worked for me and with people I work for at every level of the organization.