What did Paul Suett say in that situation to not just have this be, “Okay, we’re changing how this one thing is done this way,” to becoming a system where people said, “Oh, well that’s working better. CURT NICKISCH: When it comes to becoming a little bit less efficient then, maybe in how you’re working … Sometimes trying to move that boulder, or you realize what it’s going to take to move that boulder, is to not put resources towards one thing and put resources to another. CURT NICKISCH: That’s Dan Heath, author of the new book Reset: How to Change What’s Not Working.