It is, then, not about creating a new network of facilities, but rather offering the existing ones a portfolio of services related to citizen participation, democratic quality and social innovation in politics and democracy, so that they enrich and complement what they currently offer to the citizen. Support citizens in citizen participation processes, increase their participation and open up the sociodemographic range of the participants. Creation of a digital mediation protocol on citizen participation for public facilities in the Administration, with the aim of supporting citizens with less digital competence in online participation processes.