SharesNCBA Kenya has reaffirmed its commitment to a customer-centric approach through a regional tour of Central Kenya. Led by NCBA Kenya Managing Director James Gossip, the tour visited Kerugoya, Karatina, Nyeri, and Nanyuki to engage directly with customers in key sectors like agriculture, medicine, manufacturing, and trade. The tour marks a significant step in the bank’s “customer obsession agenda,” with its leadership team meeting face-to-face with clients to gain firsthand feedback and build stronger relationships. During the tour, the leadership team hosted special luncheons and dinners, in addition to personalized visits, to gather feedback. This initiative comes as NCBA Kenya has been rapidly expanding its presence, having recently opened its 100th branch to make banking services more accessible to customers nationwide.