The O2 has signed a deal with SignVideo, a British Sign Language (BSL) video interpreting service, that connects customers to a fully qualified BSL interpreter who will relay the conversation in real-time to a customer service agent at the London venue. “The O2 is already supporting its deaf BSL customers by offering performance interpreting, so it’s a natural extenstion to add customer services in BSL too. “Using text-based services like email and webchat for customer services actually creates more of a barrier for us deaf BSL users, and as a result we struggle to gain easy access to help when we need it.