The tool was designed for a limited set of taxpayers — those who wanted to access past tax returns online, or get access to other self-help tools, like the child tax credit update portal. In a criminal complaint the newspaper obtained concerning a criminal engaged in a benefits scam, “the case shows that ID.me’s identification systems did not detect bogus accounts created around the same day that included fake driver’s licenses with photos of the suspect’s face in a curly wig,” the Washington Post wrote. And The Verge wrote that the firm’s selfie authentication tools have a high failure rate, which forces human review — which can cause long, frustrating delays.