An in-house mediation service in the British Army has resolved hundreds of issues before they escalated to a formal complaint. Lt Colonel Jonathan “Trigger” Buxton has been central to the creation of the Army Mediation Service, which was established around 10 years ago but has grown through investment and resources in recent years. There has been an upwards trend in army staff contacting the service, with the first three months of 2021 seeing a new record of 110 mediation enquiries. On the surface this might look as though the Army is experiencing more conflict but Colonel Buxton sees the upturn in enquiries as entirely positive. Often issues can be dealt with by the helpline but if not individuals can be pointed to the mediation service.