When I joined Railway as the company’s first Support Engineer in July 2021, Railway had nearly 10,000 users and no real Support channel at all. We try our best to empower Community Champions to solve problems within the Discord community, improve the capabilities of Percy, and improve automated things like CLI support. As a team of one, we were able to support 250k users, and now that we've crossed that bridge, our goal is to support two million users with our 2-person team for a 1M-to-1 ratio.