The rotating support function frees up our Support Engineers to build lasting product improvements and improve future rotation experience for all. We build communities to allow our users to talk to support each other, and we support critical companies & teams directly by building the system that allows them to have a direct chat bridge with us in Slack, Discord, MS Teams, etc. We build communities to allow our users to talk to support each other, and we support critical companies & teams directly by building the system that allows them to have a direct chat bridge with us in Slack, Discord, MS Teams, etc.