By connecting IT projects to tangible outcomes such as reduced costs, improved system availability, or higher customer satisfaction scores, teams can prioritize initiatives that offer the greatest business value. ITIL Change Enablement Term Description RFC (Request for Change) Proposal for a change detailing expected outcomes CAB (Change Advisory Board) Reviews and approves standard changes ECAB (Emergency CAB) Handles high-priority, urgent changes Statistic Source 67% of IT leaders struggle with competing priorities Gartner (2023) 55% say IT goals don’t align with business priorities PwC Digital Trust Insights 37% reduction in outages via analytics ServiceNow 45% faster resolution times with data-driven systems ServiceNow 73% of IT teams feel understaffed Info-Tech Research Group (2022)