A trust and productivity paradoxDespite the widespread adoption and perceived benefits, some software development professionals remain cautious about using AI in their work. Our report uncovers a surprising "trust paradox": While 24% of respondents report a "great deal" (4%) or "a lot" (20%) of trust in AI, 30% trust it "a little" (23%) or "not at all" (7%). Reflections on how teams workOur research this year also found that AI can act as a "mirror and a multiplier.” In cohesive organizations, AI boosts efficiency. A blueprint for guiding AI in organizationsAdoption of AI alone isn't enough to guarantee success though. The DORA AI Capabilities Model is based on extensive research and identifies a blend of technical and cultural factors that are crucial for success.