This part of the history of PowerDNS is mostly about our business adventures & merger with Open-Xchange. The technical history of this period is described in part 3a. Business In 2013, PowerDNS was in a crucial phase. Existing business was going well, but we were receiving pointed signals there was trouble on the horizon. Some existing customers were close to deserting us, because we could not provide them with the top-down attention other vendors were lavishing on them.