Triple-zero oversight is again in the spotlight as the Federal Government is accused of “failing Australians” by not implementing a custodian before the recent Optus outage. Thursday’s service interruption has been linked to several deaths and was the second time in two years that an Optus network issue meant Australians could not access the emergency line. After the telco’s 2023 outage, a review recommended the government implement a triple-zero custodian with oversight and responsibility for the emergency network, including monitoring its end-to-end performance. “It’s beyond frustrating that it has taken another triple-zero network outage to find out those urgent recommendations have not been implemented in full, including the triple-zero custodian role,” she told AAP. Thursday’s outage, which Optus only revealed late on Friday, came 18 months after rival Telstra also failed to comply with emergency call rules during a triple-zero network disruption.