Westpac is swinging the axe at its frontline staff, with 200 teller roles to go over the next year as the big four bank pushes customers further towards digital engagement with their money. The Financial Sector Union had called it a “callous and short-sighted” move that will further erode vital face-to-face services. But a Westpac spokesman said the bank adjusted the composition of its workforce according to its investment priorities. At the same time, Westpac will appoint about 200 more staff to strengthen home and business lending growth. Earlier this month, Bank of Queensland said it would make 200 roles redundant and offshore part of its contact centre to India under a deal with CapGemini.