[September 09, 2025] New Survey Reveals Healthcare Provider Directory Accuracy and Usability Hurdles TweetOne third of provider directory users have encountered outdated or incorrect information ATLANTA, Sept. 9, 2025 /PRNewswire/ -- LexisNexis® Risk Solutions, a leading provider of data and analytics, published a report today revealing new insights into consumer utilization of healthcare provider directories, including how inaccurate provider data, low awareness and poor usability may be hindering broad adoption. The findings are based on an Ipsos survey of 3,014 U.S. adults and highlight the need for healthcare organizations to modernize the provider directory experience. 21% of provider directory users found it difficult to use a healthcare provider directory to find a provider. Key Finding: Consumers rely on healthcare provider directories for critical healthcare decisionsThe data shows that consumers depend on provider directories to find providers, confirm coverage and understand copays and deductibles. 49% of respondents said they use a healthcare provider directory to find a specialist.