[September 17, 2025] New Relic Study Reveals Businesses Face an Annual Median Cost of $76 Million from High-Impact IT Outages TweetNew Relic, the Intelligent Observability company, today released its 2025 Observability Forecast, the industry's most comprehensive report on the state of observability. The annual median cost of high-impact IT outages for businesses surveyed is $76 million USD per year. Nearly seven in ten (68%) organizations report measured improvements in MTTD since adopting observability. The data shows a 27% decrease in the average number of observability tools per organization from 2023 to 2025. About New Relic The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences.