A third-party company that has been handling OnePlus’s account services for several years is officially shutting down its U.S. operations. In an email sent to users, HeyTap announced it would “officially discontinue its U.S. account services starting September 28, 2025.” HeyTap runs services for various brands. However, most U.S. users who have a HeyTap account likely created it through a OnePlus app for a device like the OnePlus Watch or OnePlus Buds. The HeyTap shutdown means that OnePlus has to build a new system to manage its U.S. accounts. Starting on September 26, just two days before the HeyTap shutdown, U.S. accounts will no longer be able to log in or post on the current global OnePlus Community forum.