One day, Nicholas called the SisterHearts number and spoke with Anthony, a member of our staff. We knew Nicholas from the Day Reporting Center, where SisterHearts offers its Decarceration Program—a healing journey for individuals on probation and parole. Also, Nicholas first entered the correctional system because of circumstances that would have been better treated in a mental-health setting. Another day, he called Anthony at the thrift store, overwhelmed. Anthony later told me:“He had the love part figured out—but not the part of caring for another life.