So the story begins with him on shift as usual, waiting on a table full of rather rude customers. It was a 20-person table, the waiter recalls. He even explained that the restaurant keeps the plates heated so the food stays fresh longer, for no other reason. But when the woman tried to end the night with a complaint that the waiter hadn’t been hospitable enough, he finally snapped. The waiter got to end his night with a collective 40% tip from the table and even a stray $20 from the rude lady.