“MGAs themselves need to have rigorous internal governance procedures that are transparent and can be shown to their partners, brokers and carriers alike. But let’s start with governance, and let’s start with due diligence.”Last December, specialty MGA TruStar Underwriting filed a civil lawsuit against its former CEO. MGAs play a unique role in the commercial insurance industry, acting as intermediaries between retail commercial brokers, who are public-facing, and insurance companies. Brokers’ and insurers’ perspectivesIn the aftermath of TruStar’s receivership, P&C insurance industry players now need to work together to promote trust in the MGA sector, the panellists said. “I think we as insurance companies need to continue to have those relationships with the MGAs we have.