Sir Andrew Haines has said Network Rail has “not been able to shift the dial” on performance in recent years. Sir Andrew Haines has said Network Rail has “not been able to shift the dial” on performance in recent years. Haines, who has been CEO for seven years, reflected on his time in the top job at Network Rail. The incentives of the system, the way we regulate it, the way Network Rail is immune to, and divorced from, the bottom line. The way Network Rail leadership, right up to me, do not feel the hot breath of a customer, are all very hard to support.