AI tools are increasingly available and embedded in platforms workers already use, from IT support software to productivity suites. However, less than half of IT leaders say their company has a formal AI policy, and nearly half admit they aren’t actively measuring the ROI of their AI investments. Establish a clear AI policy and governance modelWithout a well-communicated and well-documented policy, AI quickly becomes a free-for-all. Organizations with an AI policy are also significantly more likely to report productivity gains, faster service delivery, and stronger employee confidence in using AI. Leadership must drive the shift from AI hype to AI habit.