Since then, the eligibility system has faced criticism from applicants and workers that workers aren’t adequately trained and some aid seekers are erroneously denied benefits. Eligibility workers like Gwin and policy experts say bringing the error rate down will prove difficult. Two other eligibility workers with differing levels of experience echoed Gwin’s complaints in interviews with the Capital Chronicle. Human services spokesperson Jake Sunderland said in a statement that the Legislature slightly cut the number of eligibility workers in the 2025-27 state budget. The eligibility system has also increased its server capacity following increased caseloads and outages, Sunderland said.