However, users reported that, while informed of the network outage after contacting UIT, a solution or the time it would take to fix the issue was uncertain. However, students are ultimately frustrated by ongoing issues and many do not feel that they can trust York’s internet services. Both students also reported having a negative experience with the quality of York’s Wi-Fi services since the start of the new term. The student reports the Wi-Fi cutting out randomly, stating that “this outage isn’t the only time there have been issues with the school’s Wi-Fi. Their HP laptop experiences the same issues as Mac users when it comes to York’s network.