Photo: Pexels.com / Ryan WestBusiness process management (BPM) provider, Hinduja Global Solutions (HGS), introduced its latest product, HGS Axle, an automated dispatch assistant that helps Emergency Roadside Service (ERS) teams by triaging and capturing information for stranded drivers. The self-service emergency roadside assistance experience reduces the amount of time and effort a driver must take to solve frustrating vehicle breakdown situations. When a stranded driver contacts an ERS company via a phone call, SMS, or mobile messaging, HGS Axle’s intelligent platform finds the nearest tow truck, dealership, and/or mechanic, creating a digital dispatch. Through a series of workflows, drivers proceed through the step-by-step process, answering questions to ensure the right solutions are selected to acquire roadside assistance. HGS Axle's human-centric bot technology has aided about 35,000 drivers seeking emergency roadside assistance to date.