But the real competition for Monday Service comes from other platforms that can also handle both customer service and IT support requests: The Atlassian Service Collection starts at $25 per user per month, while Halo (starting at around $95 per agent per month) and Vivantio (starting between around $49 and $99 per agent per month) offer flat subscription prices. The Get Started page provides a simple, step-by-step checklist with links to help you complete five basic tasks: connecting ticket intake systems (such as Gmail and Portal AI chat), customizing your ticket request area, creating AI agents, creating your customer portal, and adding human agents.