The agency has taken an important step toward modernizing access to federal personnel records with a new resource called the eOPF Resource Center and the recent launch of the eOPF Documents Request Service. Once an employee separated, online access to the agency eOPF system generally ended, leaving the former employee to contact a previous agency human resources office or submit a written request to the National Personnel Records Center. In case your records can’t be retrieved through this new system, OPM points users to more traditional options: Contact the former employing agency or request records from the National Personnel Records Center.