‌Customers have described Mr Reilly as more communicative when securing payment for products than when arranging their delivery. With the help of a finance company, which he paid £2,000, the deal was finalised in early April. "I have never encountered anybody as proactive as Mr Reilly when it came to the acquisition of money." In one message Mr Reilly told him: "Doing my best, short-handed, everything breaking down, it’s chaos out there." We have asked Arbforest if it has refunded the finance company itself but the solicitor has not answered.