On the Dash:Dealers rank ease, speed and consistency above rate when choosing financing partners, JD Power finds. First-contact resolution boosts lender satisfaction to 841, versus 599 when a second contact is needed. Nearly three-fourths of dealers want to self-serve more of the financing process, led by credit restructuring. According to the JD Power 2026 U.S. Dealer Financing Satisfaction Study, auto dealers are choosing financing partners based on speed and consistency more than interest rates alone. Dealers demand self-service lendingSelf-service demand is growing too, with almost three-fourths of dealers, 74%, saying they want to mostly or fully self-serve when working with a lender.