Terry Pegler, who runs Terry Bakes in Norwich, announced through a video shared to Instagram just days ago that he would not be fulfilling their orders. A bank chargeback is a payment reversal initiated by a customer's bank when they dispute a card transaction. Frank Castle, 42, who lives in Diss, ordered a mystery box from Terry Bakes "around Christmas" time. Since his video, I've reported him to the police and to Trading Standards. Trading Standards has confirmed it has received complaints through the Citizens Advice service, which they are now reviewing.